Privacy Policy

Last Updated: 15-04-2025

1. Information We Collect

We may collect personal information directly from you when you:

Book an appointment or register with us, Contact us via our website, email, or phone, Subscribe to our newsletter or updates, Use our services or visit our clinic.
This information may include:

Name, Contact information (email address, phone number, address), Pet details (name, breed, age, medical history),
Any other information you provide to us

2. How We Use Your Information

We collect and use your information to:

Provide veterinary care and related services, Schedule appointments and manage client records, Communicate with you about your pet’s health, reminders, and updates, Process payments and issue invoices, Improve our website and services, Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

Third-party service providers (e.g., payment processors, IT support)
Veterinary specialists or emergency clinics (with your consent)
Government authorities if legally required
All third parties we work with are required to comply with privacy laws and use your data only for the agreed purposes.

4. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, and disclosure. We use secure systems and protocols to safeguard your data.

5. Your Rights

Under the Privacy Act 2020, you have the right to:

Access your personal information
Request correction of your personal information
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at the details below.

6. Cookies and Website Analytics

Our website may use cookies and third-party services such as Google Analytics to understand visitor behavior and improve your experience. You can choose to disable cookies in your browser settings.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these third parties.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your information, please contact us:

The Vet Clinic
Website: https://thevetclinic.co.nz/
Email: info@thevetclinic.co.nz
Phone: (09)9482880
Address: 739 Chapel Road, Botany Downs, Auckland 2016